Professional Summary
Over twenty years of IT experience, including managing accounts, managing a team,
product review specialist, and customer service. Outstanding success in building
and maintaining relationships with key decision-makers, such as management and
business owners.
Work Experience
Account Manager / Vendor Education Specialist / Associate Team Lead
Feb 2015 – Present
Thinq Technologies
- Generated revenue by selling, managing, developing, and expanding a portfolio of accounts, leveraging strong customer relationships.
- As Associate Team Lead, resolved customer dissatisfaction issues and instructed staff when they had inquiries.
- Surpassed the highest level in the bonus structure at a new position in a new business unit within the first year, exceeding sales targets.
- Conducted targeted outbound prospecting utilizing 18,000+ personal LinkedIn contacts to engage key decision makers (Business owners, IT management, Purchasers, Resellers).
- Provided consultative sales support, including quote generation, order processing, and product education for clients.
- Researched industry trends and utilized supplier technical support staff and product information libraries to enhance customer support.
- Completed vendor-specific training and testing to fulfill partnership requirements.
Product Review Author
Freelance Position
Loop Enterprises
i.Business Magazine
- Researched and wrote product reviews for publications, including MAC hardware, software, and iOS APPs.
- Reviewed Point of Sale equipment and software for the restaurant industry.
Account Executive
Sept 2000 – Feb 2015
Xcel Source / Xcel Software Source
- Promoted from warehouse, to reception, and then sales.
- Consistently achieved sales goals, including top seller on multiple occasions.
- Teamwork Award in 2007 for collaborative performance within the organization.
- Executed email sales campaigns that drove customer engagement.
- Managed the entire sales cycle for Eset antivirus, advising customers from initial inquiry to final purchase, then processing the order with the vendor.
- Built and maintained client relationships through cold calling, needs assessment, and solution-based selling.
Education
Institute Training
- University of Toronto – Professional Sales and Sales Management
- University of Western Ontario – Copywriting That Persuades and Sells
- Sheridan College – Building and Maintaining Customer Relationships
- Toronto School of Business – Computer Support Specialist
References available upon request